Friday, February 29, 2008

Ameriprise now outsources the creation of the financial plan to India

If you read Ameriprise's literature and web site, they talk of the virtues of how they customize each financial plan for each individual's needs and goals. Not so fast. An ex-employee just posted on the message boards that advisers can use an India outsourcing firm called PlanSource to generate this "tailored" financial plan. While I don't have a problem with companies from India, I'd be concerned about having my financial information shipped overseas. Also, I'd be extremely skeptical that the so called tailored financial plan would be generated by someone who probably doesn't understand the US market. This company always looks at ways to cut costs and if it's at the expense of the client so be it.

Monday, February 18, 2008

Best Buy loses a laptop now they face a $54 Million lawsuit

Raelyn Campbell purchases a laptop at Best Buy and she also purchases the extended warranty. After the power button on the laptop breaks, she takes the laptop in for repair under the extended warranty. The repair should have taken 4-6 weeks. After the 6 weeks had passed, she calls to see when she'll be getting her fixed laptop. This is where the run around begins. She gets repeatedly lied to saying the part is on order and should be repaired soon. After many calls, Best Buy finally admits that the laptop is lost then they proceed to low ball her on compensation. After more frustration, she finally sues Best Buy pro se for 54 Million dollars. Good for her. When these companies play hardball, you must play hardball back.